The American education system at work!

The people at Verizon don't know the difference between .002 dollars and .002 cents.

No, literally. I will quote, verbatim, from the clip, about 15 minutes in:

George: Do you recognize that there's a difference between 1 dollar and 1 cent?
Manager: Definitely.
George: Do you recognize that there's a difference between half a dollar and half a cent?
Manager: Definitely.
George: Then, do you therefore recognize that there's a difference between .002 dollars and .002 cents?
Manager: No.

Mind you, this is around the fifth person he has talked to with this problem, and the second in that sound clip. And at the end, she claims that their disagreement is a "difference of opinion". Frankly, that reeks of creationist ideas to me--where opinions are allowed to be substitutes for facts.

If you don't want to listen through a 25-minute recording, a transcript has been posted here.