Private Microsoft emails unearthed during a US court case have revealed that even the software giant's own executives struggled to get Windows Vista running smoothly.
One executive, Mike Nash, complained he was "burned" so badly by compatibility issues he was left with "a $2100 email machine".
Steven Sinofsky, the Microsoft executive in charge of Windows, struggled to even get his home printer working with Vista. In an email to Microsoft CEO Steve Ballmer in February last year, Sinofsky outlined reasons why Vista struggled at launch.
He said hardware and software vendors never "really believed we would ever ship [Vista] so they didn't start the work [on updated drivers] until very late in 2006".
"People who rely on using all the features of their hardware (like Jon's Nikon scanner) will not see availability for some time, if ever, depending on the [manufacturer]," Sinofsky wrote.
Ballmer responded with a terse "Righto".
The "Jon" referred to is Microsoft board member and its former chief operating officer Jon Shirley, who experienced compatibility problems with his Epson printer and scanner and his Nikon film scanner.
He could not even get some of Microsoft's own MSN software products to work on Vista and refused to upgrade his other computer to the operating system.
Friday, February 29, 2008
Even Microsoft executives can't get Vista to work: